1. How To place Order ?
Ans: Browse medicine and surgical shop section and select a required medicine. Click to add it to your Shopping Cart. You can add more products from add-on products option. View and Edit the Contents of your Cart at any time. When you are satisfied with your order, Click 'Continue' and fill up the order form. After you have filled the order form, click preview. After you have previewed your order click 'Confirm'. Your order has been placed and it wills deliver to your provided address. The mode of payment is cash on delivery (COD), if you make any inquiries about your order, please state your Order Number.

2. What happens after I place an order ?
Ans: When your order is placed on the, you will receive an email and SMS confirmation. It will be reviewed by our team members. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

3. What is the meaning of Generic Drugs?
Ans: Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts.

4. What is your discount system
Ans: will provides 12% discount for all Prescription medicines & 10 to 30% discount for all substituted medicines

5. What information do you need from me to process my order as fast as possible?
Ans: In order to process your order quickly, we need the following details from you: Your billing/shipping information Your prescription (required for the order of Prescription medicines).

6. What is your discount system
Ans: will provides 12% discount for all Prescription medicines & 10 to 30% discount for all substituted medicines

7. About prescriptions
Ans: If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to

8. What are your hours of operation?
Ans: Our website is open 24 hours a day, 7 days a week. customer support is available from Monday to Saturday, 10:00 am to 08:00 pm.

9. How to Request for Lab Test?
Ans: provides various options to request lab test, you can simply login to our website and select the test name from the list and click on add to card simple place your order checkout or you can contact our executive on mobile phone for more assistance. After checkout one of our executive will reach you. We provide 10 to 20% discount on the lab test if you`re minimum billing is of Rs 100/-.

10. What is your return policy?
Ans: We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

11. How will I know the availability?
Ans: Acromed team will update the medicine stock and there price on regular interval. The pricing and stock is depends on our partner stockiest.

12. What are standard delivery charges?
Ans: Order should be more then 500 is must for free home delivery Our Delivery charges are 60 Rupees for orders between 100 and 500 Rupees

13. How do I cancel my order?
Ans: If you wish to cancel your order, you can send an email request to or call us 9098 366 366. Please note that in case your order has already been charged or delivered, we cannot cancel it.

14. If I upload a prescription, will my order be confirmed immediately?
Ans: No it will take time 1st we validate the prescription, our vendor will then confirm the stock availability after that we will confirm you through telephone.

15. What is your order delivery timing?
Ans: We are one of the fastest online service providers in Bhopal within 6 working hours after conformation of the order you will get your order at your home

16. How can I pursue partnerships & business development opportunities with Acromed
Ans: Please contact us at Ensure that your subject line is 'Business Development' for faster reverts.

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